I purchased a maxi dress from Long Tall Sally and it arrived with no tags, wrinkled and a musty perfume smell. My guess is that it was a return from another customer. I immediately returned the dress and asked for a full refund, but they deducted $8 from my refund. Basically i had to pay to give them back their musty, wrinkled and used dressed. Good customer service would have issued a full refund being as though the dress was sent in an awful condition.