1 Jan, 2018 → by ClaimboUser978780
max bupa health insurance/ annual health checkup
1
We holding maxbupa health insurance. Paying for 2 years together. We have renewed for the 2nd round. The 1st 2 year we never had anything to get claimed. When we renewed 2nd time they offered annual health check up. When we went to checkup the service not upto the mark and when we asked about the reports and physical consultation on our test they said they give only to maxbupa and maxbupa will communicate with us. Also there is no medical consultation provided, if I need I can go to any 3rd party doctor once get the reports from max bupa where as maxbupa says health check up includes physician consultation and they say when go for collecting reports I should get this facility where as clinic says they cant give reports to me directly and it should be through maxbupa... What a bad set up on the process between the clinic and maxbupa... Once I back home on january 3rd onwards till today I sent almost 10 emails and 3 times phone and registered complaint, but till today they couldn't come up with a support. Any calls they says will talk to clinic and get the appointment plan and now almost 1.5 month and nothing happened. I feel that they looted my money and zero service.