29 Jul, 2019 → by ClaimboUser829592
mass action against wyndham

2

During the initial visit where they explained the package for us a few things stand out: -They never actually discussed our finances even to see if we could afford what they were selling us. It was all off of credit. This should have been a red light bulb based as it is such a "permanent" deal -They said "once it is paid off, you take free vacations"; BUT THAT IS NOT TRUE. You will always have fees to pay that they intentionally left out. MAINTENANCE AND HOA FEES, ON TOP OF ANNUAL ASSESSMENTS ALL THESE WERE SO CONVENIENTLY HIDDEN. And on top of that, they will increase. They never mentioned the fees to use RCI which are not minimal $279 up to $441 on the paperwork we finally saw in our paperwork which they did not show us. And that should have been an essential part of letting us know before we signed. SO ALL THIS CONSTANT MENTION OF VACATIONING FOR FREE WAS A TOTAL LIE. They knew these fees and never mentioned them. THESE ARE IMPORTANT FACTS THAT SHOULD BE DISCLOSED TO PEOPLE BEFORE THEY GET LOCKED INTO A CONTRACT. Hidden fees was another point of content for us and were highly upsetting. - We said we wanted to travel to Japan, Australia, and Greece, during the sales meeting and were told we could. However, we found out that that is next to impossible with the package we purchased! So the excitement of these vacations that were build up in order for us to pay for this package was all just hyperbole to this company but to us; we thought were honest and truthful. -With the money we paid we could go on several vacations, on our own, to these locations without restrictions but with Wyndham we can not even go. This was not what we signed up for. -Their sales reps are not honorable and the company stands by that indecency and the lies. -We have stressed our concerns, and they refuse to do anything. I am sure nothing ever will be done to change these issues, as it seems to be the mode of operation. -They wanted us to try to sell our unit. There is no aftermarket for timeshares. They acted like this would be a smart investment and that it would increase in value. Some people are giving them away for $1 on craigslist. Not like real estate at all! This company's deceitful practices and refusal to protect the consumer rates them pretty low on my scale. We went through the BBB and they just said we could not prove it so they did nothing. However, we are not alone! There is a mass action in Tennessee that has 500 clients that have some of the same complaints we have. Too bad we can not get involved in that one.
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