28 Nov, 2011 → by ClaimboUser52716
Mariachiworld.net BAD SERVICE

In having a SURPRISE birthday party for my mom's 60th, I wanted a mariachi and contacted the mariachiworld.net contractor. I paid half the amount as the down payment - we had a contract. I was buying 2 hours, 5-person mariachi. Four days before the party, the contractor had not given me any information about the mariachi, not even a phone number. I called him several times, texted messaged him, and he hardly ever answered. If he did, he was busy or said he would text me the phone number - and NEVER did. On the day of the party, with all the other STRESS I had in planning a party, I still had no word from the contractor or the mariachi. I was NOT SURE THERE WAS GOING TO BE A MARIACHI ON THE DAY OF THE PARTY, or if they would even be there on time for the SURPRISE. I finally got a hold of them. The contractor had not given them the directions or address or MAP that I emailed him. 4pm was the surprise time - they got here at 4:30. Luckily my mom didn't figure out why my aunt and uncle were driving her around for HALF AN HOUR. There there were not the FIVE mariachi I paid for, there were ONLY FOUR. The leader of the mariachi did not apologize - in fact he was CONDESCENDING and RUDE - this was NOT PROFESSIONAL AT ALL ("Mariachi Para Today Occasion"). They took a break after half an hour of playing, and ate. I had no problem with that. But I went over to discuss the contract with him - and ask if they were playing until 6:30. He said they got there at 4:15, not 4:30, and would not discuss it with me. Then he said "Usted es una persona ask" - you are one of those people. I said one of what people? Then he childishly put his food down and said I'll play to not take up any of your time. I told him this was business - NOT PERSONAL - but the MARIACHI WAS RUDE AND UNPROFESSIONAL and INSULTED ME. They finished at 6:12 on the dot and asked for their money. The contractor was useless and the mariachi was rude - do not use this service.
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