Ordered once from PandaHall and that time they did not deliver one item because it was not in stock, but they were very nice and gave me a refund. Recently I made another order and this time already 2 items were no more in stock and I received partial order. I was hoping to get a refund, but when I contacted them they refused to give my money back! I don't know what had happened to them but they aren't so nice as they were. It is also very complicated to communicate with them because their English is super poor.