We have had our RV to Thor factory in Indiana twice for repairs on about 70 issues. We found someone closer to us in Perry, Ohio and had some issues fixed. This should not be. The quality of these RV's is unbelievably poor. Our coach entrance door is now delaminating and they refuse to fix it. How can this happen to a 2018 When we bought it in 2018, we never thought to look under it because it was new. We immediately discovered the wings were rotted. We hadn't even taken it off of the lot and they would not give our money back. There were wires hanging down everywhere. This was at Gerzenys in Bradenton, Florida. It's a long story from there but would love to go in on a class action suit if others want to...We may try to go for the lemon law. User's recommendation: Don't buy a Thor and even if what you choose is new, go over it inch by inch.