20 Jul, 2020 → by ClaimboUser209187
Manger rude

5

I was at the register looking for my credit card as the cashier rang me up the manger sandy walks over and tells me to pull my mask up I informed her that I have a letter from my doctor who exempt from wearing a mask but I keep it near my mouth and will cover my mouth if anyones near just to be courteous and not cause a seen she replies well thats why theres on line shopping she said it in such a nasty tone not to mention if u watch the video you can see the employee was behind this huge plexi glass and the other shoppers were on line no where near me I got so upset because everyone turned around when she made her comment I dont like to cause seems so I told the cashier sorry but Im leaving and I left . Earlier I was shopping an employee approached me asked if I wanted a dressing room and I told her about the mask I told her I had a letter but I still will put it on my mouth when people are near she was so nice and didnt cause. Seen she said just make sure you keep your doctors letter handy just Incase . I have 26 nodules in my lungs I can die if I catch the covid and I understand that and get tested once a week to stay ahead if godforbid I do get it I have 6 family members and none of us have caught it my son wears xxl tee shirt they didnt have any that he liked on line and thats why I went to the store which you had 8 I was so happy to find them obviously I know theres on line shopping and you didnt have any in his size this is why I went to the store I didnt need for the manger sandy to cause a seen and speak to me in that tone I live in Oceanside so the people in that store shopping are my neighbors and I actually had a friend call me and ask if I was ok she was upset too at no point in time did sandy ask to see my letter all she did wAs continually attack me about my mask which by the way I had my head down looking in my bag so it would cover my mouth it only uncovered if I lift my head . I called and asked for her name was put on hold then told her name because they had to ask before giving me her name I called cooperate a mAn names lance answer he was so professional and was able to calm down and he actually listen I am greatful for him He told me to call back during business hours I havent been able to get anyone on the line as of yet . But I honestly I still dont understand why she felt the need to say something to me while Im already being rung up pose no threat to anyone and need to cause a seen why didnt she approach me sooner and ask to see my doctors letter ? It seem like she just wanted to be combative I will not shop in your Oceanside store again because luckily I have manners and control and refused to engage with her as she continued to talk I actually just tuned her out as she continued to lecture me about online shopping I could have easily told her umm air head if they had the tee shirts on line I wouldnt be here but then it just would have escalated. She needs to go back to a training class and learn how to speak to your shoppers and come down from her power trip! User's recommendation: If they at any point have any medical issues don’t expect the store manger to do a proper job and accommodate you in any way.
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