1 Jan, 2018 → by ClaimboUser394294
“manager” threatens to cancel my order for saying I would be posting a negative review

1

Worst customer service experience I've had buying a part online in my life. They committed to a day the part I ordered would be delivered "at the latest." When it didn't get there, I called in to get tracking information. It wasn't even on a truck yet. When I told the rep that was unacceptable and that I make sure my online reviews of my experience said as much, he told me he was cancelling my order and issuing a full refund because "it was in the best interest of the company" not to do business with someone who was threatening to post negative reviews online. I asked to speak with someone that might be able to accept my complaint and he told me he's the "manager, so there's nobody above him for me to talk to." After summarizing that they were refusing to do business with me despite already paying for the product and having a sales contract in place before I make my submission to the Better Business Bureau, he puts me on hold for ten minutes. Comes back on and shortly says your order is estimated to be there no earlier than next Monday (one week after they had originally told me it would be here at the latest). Awesome. Don't deal with this place. It's a rinky **** parts shop in New Jersey masquerading as an online parts giant. Their stock trades publicly for $0.02/share over-the-counter. Go to Autozone. I fully expect that this engine is going to come in terrible condition and I'm going to have to exercise the warranty. Reading other reviews, that's going to be a ton of fun, and I'm going to end up paying shipping to return their terrible "working condition" product.
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