On 03/16/2019 my family and I went to have dinner at the Ridge Hill, Yonkers location. We were a party of 5, and told the wait would be 50 minutes. We arrived at 5:10pm and made the decision to wait. At 6:00pm, we asked how much longer it would be and were told by the hostess we were next. During the time we were waiting we observed on several occasions the the waiting area get full to over capacity and then empty out, as other customers were seated. We were still waiting to be seated at 6:15pm, and observed a party of 4 and a party of 7 who walked in and were seated immediately. I approached another hostess and asked her when we would be seated. She informed me we were next. At this point I was upset and asked why the party of 4 and 7 were seated immediately. She proceeded to inform me in a very rude and condescending tone, that you cannot fit 5 people at a table for 4 and that there was no party of 7 seated. My family and I heard the customers say 7, the hostess say 7, to the employee seating them, and we saw the party of 7 walk by us. We waited patiently, as more time passed by. I decided to speak to the manager who was standing next to the rude hostess. I told him the hostess was very rude and if she worked in the service industry that she should be trained in being professional and courteous. The waitress, pointing her finger at me, said very rudely, she addressed me the way she did because of my tone. I informed her, of course I am upset, as I have waited 1 hour and 15 minutes and seeing others being seated as soon as they walk in. The manger proceeded to step in front of the hostess and informed me to speak directly to him and not to her. His exact words were "I am the manger, speak directly to me". I continued speaking, addressing both of them, as they were next to each other, and he said the same phrase several times (maybe to reinforce to himself, that he is actually the manager?) I guess I should have been looking directly at him, instead of at both of them. The hostess must have thought the situation very amusing, as she started laughing. I told the manager, I did not think this was a laughing matter, and he told me he can't control what his employee does. I was confounded, and told him that, as a manager he should be able to control his employee who should be trained in how to treat customers. He then left the area saying he would see what was available. He disappeared for about 15 minutes. I observed him walking around, disappeared, reappeared and then went to the men's restroom. He left the restroom, walked around some more, walked in my direction, and walked right by me to the hostess counter with no acknowledgment. At this time my family informed me they did not want to eat at the restaurant any longer. I approached him and told him we were leaving. Total time wasted was 1 and 1/2 hours. Rather than being apologetic, he appeared to be very relieved.in reading reviews regarding this location, there is a constant theme of managers, waiters and hostesses being very rude. I understand that this is a high customer volume restaurant; however, that is no excuse for the disrespect exhibited by the employees. I work for a worldwide corporation and this type of behavior would not be tolerated. We pride ourselves on an excellent customer experience and hire employees with that expectation and will not accept less. Across from your location there is another restaurant that is also very busy, with long waits; however, unlike your restaurant they value their customers. The managers walk the restaurant, addressing all customers, apologizing to those who are waiting, approaching those who are seated and ensuring that everything is up to their expectations. All the employees from hostess, to servers, to the employees who bus the tables are always smiling and very polite. Other servers who are not assigned your table, will also stop at your table to say hi and if there is anything else needed. On our second visit there, which was about 3 weeks later, we had the same waitress who actually remembered us and what we ate as appetizers. WOW, totally amazing. Maybe, you should send your employees there to observe what is a true customer experience! So sad, regarding this particular location, as I have eaten at other Cheesecake locations, in California, Ohio, and NY, and had excellent experiences. Unfortunately, if this is someone's 1st time to a Cheesecake Factory, their experience will be based on this location, not knowing that other locations are not like this one. If I could rate this location it would be a numerical value of zero, with poor across the board.