I made an online purchase at banana republic (I shop here all the time) and received a different item than I ordered. I was upset that I had to drag my kid in the cold weather to the North Brunswick store (not the usual store I visit), but the only one 25 mins away that had the top that I wanted and had ordered. Nothing it would be an easy exchange nothing prepared me for the racist, rude and horrifying experience that the manager Heather put me through. She said something about the receipt not matching the item (of course it wouldn't match since the wrong item was shipped to me) and made me feel like [censor] for trying to return an item that was an error on BR's part in the first place and made me wait for over 30 minutes!!! Your managers and store staff are the face of your company, please make sure you'll hire the right customer oriented people!!! Will never visit that store and if I have another bad experience will completely stop shopping at BR.