We have been customers of moni for over 4 years, management (Emilio) was rude, unempathetic, and unwilling to work with us, and unwilling to solve our problem. I asked for another supervisor, and he refused to transfer call, letting me know monitronics only had him as a supervisor on duty, and if we didn't like what he offered, he threatened to do nothing about it. Ridiculous customer service. He ended the call with that was his best, well I can't imagine what his worst is. Please contact as soon as possible. Maybe you should teach your supervisor the meaning of empathy. Re Customer: Alexis Gonzalez 612 E. Kearney [protected] Laredo, Texas 78040