27 Jul, 2019 → by ClaimboUser472620
management/billing

1

I am a member of San Dimas CA Branch. I have been having billing trouble with them. #1. I gave my debit card info. Started to bill all right. One day, they sent me a bill said they could not process. #2. I gave my credit card info. I checked they had it. They said all good. I received the bill again. #3. They told me to give them bank routing number. So I did. I made sure and sure. They found my bank, and they told me it's all set. I kept receiving the notice. I talked to the billing department, and talked to the manager of San Dimas Branch. All seemed to be good. I requested to freeze my account for a month for vacation. I emailed twice, and talked to the manager in person to triple check. The manager told me no worries, all set. I received a bill again!! I emailed back to the billing department twice from my vacation spot. I came back in town and called the billing department. They said they would talk to the San Dimas Branch to clarify. I went in the San Dimas Office and talk to the manager. The manager who froze my account no longer work there, really? The manager emailed to the top manager to explain my situation and waive the fee for the month which was frozen. Then, I receive the last notice which said they would go to the collection company!?? I called the billing department again. Every time I called, they say they monitor the conversation, but they didn't have any info that I had to explain it again! I went in the office again. The manager was not there. I was so tired of this situation, and asked cancelation. Then, they told me to pay July fee!! The manager told me not to when this happened. So, I was waiting for the resolution. But once I expressed the cancelation, they cannot waive the fee. Who is the cause of me to cancel the membership??? The billing department is totally separated from any situation. They don't receive any request that they keep billing. Then, where's the point of management of the account??? If this was the cause of me, I will be happy to pay the fee and leave. But I don't think I owe anything to them.
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