My Panasonic Hi-Fi System model SA-DK20 was brought to J.M.Goupille Service Centre on 25.01.2012 for REPAIRS. Subsequent queries and personal visits always ended with their telling me: The M.P.E.G. Board is not in stock. Be patient. More than a year later, another technician and the supervisor informed me the technician involved in the repair had left. The 5-DVD Mechanism plus the M.P.E.G. Board were missing. They also promised doing the necessary in due time. Fearing further loss, I finally collected my cannibalised and now useless equipment on 14.01.2014. Next day I sent an E-Mail to top management, a second to customer care on 28.01.2014 and a third to workshop manager on 21.03.2014 protesting against such malpractice. No response till now. I am being treated as if I am responsible for the blunder committed at their workshop.Honesty and efficiency are inexistent there. A shame to this trade! They call it CUSTOMER CARE. I call it CUSTOMER RIP-OFF. Oodithnarain RAMSURN, Grand River North-West, Mauritius.