30 Jul, 2013 → by ClaimboUser77398
Malfunctioning Equipment since February 2013 + High monthly premium

My parents have been customers of Security Networks Alarm Co since 2010 (and continue to be customers because the contract was set for 5 yrs "in the fine print" they failed to acknowledge, CONTRACT UNDER LEONOR AND CESARIO ARREOZOLA). The monthly premium is $54.11 (one of the highest in the state/country). The security system/pad installed in my parents home has been out of service since February 2013. I have called on behalf of my parents on 3 different occasions to complain about the service/security system being out of service and to inquire about what needs to be done to get it fixed/replaced. My parents (who are seniors and deal with all kinds of health issues) have also taken the time to call and complain on countless occasions (yet Security Networks never happens to have a record/log of the complaints in their system made by myself as well as my parents). Long story short as of 7/30/13 NOTHING HAS BEEN DONE YET TO FIX THE PROBLEM. I financially support my parents and have STOPPED making the monthly payment to Security Networks Systems since February 2013 due to the malfunctioning of the security alarm. My parents feel so unsafe in their own home without a working security alarm system. I am currently in negotiations with Brinks Security Alarm for my parents home(which is what I have in my home for the pat 5 yrs and have NEVER had any type of problem with, I also highly recommend Brinks to anyone who is considering having an alarm system installed in their home). I am now being being a $270 for the past several months for non payment (why on earth would I pay for a service that does not work!). I also have requested a cancellation and I am offered one but what they call "buy out" which will cost me $1034 OUT OF MY HARD EARN MONEY! THIS IS RIDICULOUS! THIS COMPANY IS A SCAM!!!! I'M MORTIFIED AND SICK TO MY STOMACH WITH NETWORK SECURITY.
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