October 20.2019 I dropped my wedding ring and band off at Helzburg at Carolina Place for repairs. I was told that it would be ready for pick up around November 5.2019 ring still wasn’t ready for pick . To make a long story short December 17.2019 is here still no ring . I have a lifetime warranty but have yet to be offer a replacement was told I would have to wait to ring was back in their hands before anything could be done. Very unhappy if I didn’t Have a picture of my phone I have almost forgotten what it looks like.