What a nightmare this place is. You are on hold forever, no one speaks clear English and it seems no one has a clue what is going on. If I could give it a "0" I would. They charge wrong prices, they give you wrong prices. They told my medicine is $45.00 but my copay is $150.00 so I should pay the $150.00 "NOT" I have now been on hold for the 4th time, it has been 45 minutes. I told them the computer gave me a price they told me the price was wrong and gave me a different one. Unbelievable. It is a circus act there. I just started this plan in January 2020, I don't recommend anyone to take this plan. I am changing my plan today, there is no way anyone should deal with this horrible customer service. Plus their system has been up and down all day.