I am an owner of a property and RW has been managing it for last 4 years. If you know any other property management companies around Roseville, MN, I suggest you not to work with RW. If you are lucky that you get a responsible tenant, you are fine; but if you get a not responsible one, oh god, you are just like managing your property by yourself. 1. RW charges you a month of rent per year when they find you a tenant to move in. be sure to check their credit score and their financial stability before signing an agreement letter. RW's sales will always convince you to sign, no matter how bad the tenants might be. My current tenants had a foreclosure before, and I ask my RW agent if these tenants are financially ok? she told me that these tenants seem fine and a foreclosure is very common, and I should not worry about it. 2. RW charges you $89 a month to "manage" your property; which does nohting but to get a cut when your tenants pay rent. if the tenants do not pay, that's when *** happens. first, if the rent is due on the 1st of each month, RW will send you an email saying they have not recieve any payment from the tenants; the RW is trying to contact the tenants; and if you have any question regards to it, you can respond to the same email, and an agent will follow up with you. However, after that I respond those emails multiple time, no one ever responded to me. You have to keep calling RW until someone answers the phone. and that person will make all kinds of excuses saying they have called, left message, sent in letters, and text, but couldnt get in touch with the tenants. they can file an eviction if you want, but you have to pay a $850 to get the eviction process started. if the tenants happen to pay part of the rent, they will take their $99 cut before you get the rest.... today is the 26th of Feb, the tenants paid $600 of $1450 of rent on the 12th, RW got it's cut of $89 right away. the RW told me that the tenants said they will make the rest of the payment on 23rd and will not delay in future rent payment, but I have not heard anything from RW.... and they didnt not respond to my email, again. 3. RW's Maintenance team is just a total rip off. when there a maintenance request, this team will ask you for a $300-$400 approval of a not to exceed allowance before they send a technician in. and even if they are not able to fix it, they will charge you close to the allowance limit and telling you that you need to pay way more to get things fully fixed. no warranty if your issue breaks again. I paid $250 to RW to fix my fireplace, it did not work again in a few weeks and they ask me to pay like an additional $500 to purchase a new part for it.... when i called in, their customer service telling me the tech did add a note in my work order saying they temporarily made it work, it may broke in the future unless i purchase a new part of that fire place. but the technician didnt say anything while they were working on it.... I live out from state and I had no choice but to have RW fix it. 4. The tenants have missed paying their water, utility bill. RW is the first one receives the delinquent utility bills. they didnt say anything until a month later, that I recieve the letter from City of Roseville saying if I do not make the payment before certain dates, these charges will apply to my property tax........ I called the RW, their customer service told me they have receive the same letter a month before i did, but they didnt do anything until i called in........ it's like whoever answer your call has to do some work.. if you dont call, no one would care, or responsible for it. to take care of the water bill issue, i called in to follow up mutilple times each month for last couple of monthes. all RW did was saying they informed the tenants and fined them for late payment. but those late payment fee has nothing to do with home owners. and each time i called, i had to re-explain the situation, because it's a different person who I speak with, beacuse there's no direct contact. you had to wait until someone picks up the phone. 5. RW is not responsible for anything that happens to your property. I'm the type of person who never write reviews on anything. But I am so sicking tired of RW,the way they do business, and the irresponsible tenants that RW found for me.... I can not wait for our contract to end.