1 Jan, 2018 → by ClaimboUser193037
machine took my $41, rude unprofessional employee

1

I work at the jfk airport and was going home from work from terminal 8 .I needed to buy a new monthly air train card because my old one expired on the 6th. I pu in my $41, but the air train card was stuck in the machine and I ok my $41. I was upset and spoke to the first worker who was very professional and asked me if I wanted to wait for the tech guy to open the machine and I replied yes.she gave me the form to fill out and submit to get my new bus or refund. I saved the receipt while I waited for the tech . She was relieved from work and the next employee came to the station. This was based in the Howard Beach station and by then it was 10:25-10:30. I should have took his name, but j fk believe that he was of Korean, Japanese or Chinese discent, 5'10-5'11 and wore a red uniformed vest. The tech was also there and opened the machine and the card was there and stuck, but did not put the value in the card. I was still upset about this, but this employee was extremely rude in handling this situation tell me things like "I don't have to let you thru if I don't want to but I'm doing you a favor. You want it?yes or no?" I paid for a months worth of airtrain rides so how was he doing me a favor by giving me one swipe? That just made me more upset. I told him "I don't really have a choice hecause the machine took my money". Then he says to me "yes you do have a choice because I can charge you to go thru so do you want it yes or no?".just extremely rude and unprofessional. After losing my money, I should not be treated like that at all and feel as if I need to take this to a higher authority to properly address this issue.
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