3 Sep, 2021 → by ClaimboUser534973
MacBook Air M1

2

I purchased Macbook Air M1 directly from apple on 24th Feb 2021 1) Since the day of purchase my Macbook Air M1 has been giving me trouble in Siri detection and dictation. Whenever I upgrade MacOS or reboot the device it starts working. Again it stops working after 15days. 2) Since last month, voice thru' earphones have also stopped working. All complaint details are given below ; Apple till date is unable to find the root cause of issue . Except restart they don't have any solution. MacBook Air M1 DOP : 24 Feb 2021 Bill Name : Sanjay Mittal Prob : Siri & Dictation not working (since start) (resolves for 15days if s/w upgrade comes) ; Voice thru earphone not coming (Problem started one month back) Case ID1 - 12 Mar21- Online Support [protected] - Not resolved Case ID2- 14 Mar21 - SVC - S/W loaded reset, resolved for 15 days Case ID3- 14Aug21 - Online Support [protected] - Not resolved Case ID4 - 21st Aug 2021 - Deposited set at AppleCare Centre Noida Ref ID LXFKDPPCD69V ; till date lying there. They reloaded MacOS and claimed as resolved ; today when i went to collect it ; it's sound is still not coming thru earphones, sometime comes, sometimes delayed by 20sec, then sound on mac will go and will come after 20 sec or won't come
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