I first met Ryan Capatosto. He told me if I go to the time share presentation, I would get a 7 night/8 day cruise in the mediterranean. I was skeptical. I texted with him asking him multiple questions about it. I asked if there were extra fees... He then put in WRITING that I was going to get this cruise. He also texted me and assured me there would be NO EXTRA costs or fees. He promised with out a doubt I would get a FREE cruise. He sent me multiple texts confirming this. He also sent me texts confirming there is NO other FEES or port charges no matter what. I went to the time share presentation on September 28th, 2019. After the presentation I went to collect my 7 night cruise and the lady looked at me and said they don't do that. Of course you can imagine my anger. I contacted Ryan and he kept giving me the run around. The lady had given me his managers name and number to contact. So i contacted Justin Poole, his manager. He acted "shocked" that Ryan lied to me about the cruise. So he apparently got Ryan in trouble and to the managers office for misleading me... Anyhow, Justin said he would help me. He said they don't have a cruise in greece but they have 7 nights in Greece that he will get me on at a resort and he will take care of ALL costs and fees for my trouble. I thought "ok great". WRONG. He is also a manipulating liar. He sent me emails of all the GREECE options of their resorts and he told me to pick a location! This is showing absolute INTENT on his behalf to get me this 7 night stay at the resort in Greece. I kept asking him to help me book it.. i thought he was being genuine. He then started to ignore my texts when I wanted to book it. So I finally sent him an urgent text to help me. He said he can't help me anymore and to contact HIS boss who will help me, he also offered me $150 gift card for the fees and ANY other fees incurred by the hotel. He said I have to call his manager and president of company Jake Haller and he will help me going forward. HE said he told jake all about the situation. So I contacted Jake and told him what happened, and HE acted clueless! What a joke! He said he can't help me and to contact justin the manager. It was back and forth like this for an hour, both of them telling me to contact the other person.. Are they serious? It is almost like they plan it this way to make you so annoyed that you give up. I contacted justin again, and told him to help me resolve this, since his boss was ignoring me.. and you guessed it, now justin completely IGNORES me. They are so unprofessional. I have never seen such lies, manipulation and unprofessionalism. And the games they play with me "acting" like they care and want to help me. But no, they couldn't care less to help me. They don't want to help anyone but themselves. They promised me a trip IN WRITING on a contract and NOW are going back on their word. They keep bouncing me around with NO resolution. It is one promise, one lie after another and I am sick of it. I want them to Finish the job - bc the services that were agreed upon were not completed. I want my 7 nights free of charge in GREECE as promised. I also want these people out of business for ripping innocent people off. I want my 7 nights free of charge in GREECE as promised at one of their greek island resorts. I want the $150 card with credit justin promised me to cover the initial fees and I want the additional fees paid for at the resort of my choice. I showed justin in an email one of the resorts has additional resort fees and he agreed to get me reimbursed. I want them to Finish the job - bc the services that were agreed upon were not completed as promised.