I never lose receipts and rarely return anything, but I just tried to today and of course learned of their new short-sided return policy. If they had given me (like any other store) the store credit of $16, I would have turned around and spent that, plus another $113 in purchases that I'd intended to get there. Instead, I had to purchase these items from WalMart (who, like most stores, will give store credit if you lost your receipt). I understand some people abuse return policies. So, limit how many returns a customer is allowed per year (without a receipt) so that ALL of your customers are not punished for the small group of abusers! Duh! This policy SCREAMS we don't care about our customers (and we're lazy). Well, I'm happy to go cold turkey and give my tens of thousands of dollars of purchases to the many stores who do care about their customers (Target, Bed Bath & Beyond, Walmart etc...to name a few). I'll return as a customer when (and if) they correct this policy.