I had seen great reviews and so booked to stay 3 nights from 13th-16th May. On the first night I found bed bugs in my bed late in the night. I informed the front desk straight away around midnight and She told me to move to the top bunk - which after about 20 mins I realised also had bugs. I complained again and was moved to another room around 2am. I told her I felt so umcomfortable and couldn't sleep and wanted to move hostels and she said I could check out the next day. That next day I spoke to the day staff and the supervisor, I even showed them the pictures and videos and wasn't given a refund nor any form of compensation which I think is so disappointing! I really wanted to stay here and was excited given the reputation. The decision to move wasn't because I didn't like it but I physically could not sleep out of worry, anxiety, and a concern for the cleanliness and my belongings - even though the new room was clean - bed bugs are easily spread - especially in communal and public domains like hostels. I even then re looked at the hostel world reviews and found another backpacker had the same issue with bedbugs so this isn't the first time. I've been travelling for a long time and completely understand the issues that can arise from so many backpackers in one place, and I'm very considerate but I feel my complaint wasn't taken seriously and I was made to feel like I was silly, I'm appalled with the customer service I received and lack of remorse. I'm hoping to get partial refund at the very least.