18 Feb, 2019 → by ClaimboUser195024
loyallist program/incompetent customer service representative

1

Feb 18 2019 I receive emails every week to notify me that my $50 reward will expire on 2/21/19. So, I decided to stop by the store Sunday (2/17/19) to shop and use my Loyalist reward points. I couldn't sign into the link in my email to retrieve the reward barcode to scan. It prompted me to click on the link to wait for an email to be sent to me to reset my password. I waited for the email for 20 min then I did it again. After several failed attempts, I decided to call customer service. First, I was told the email wasn't linked to my Loyalist account. It just didn't make sense as I have been receiving emails about my rewards. Then, they put me on hold for 20 min and came back to tell me that my points had expired. I explained that was a mistake. It clearly said on my email expiration date is 2/21/19 and the date of this event was 2/17/19. Then, I was put on hold again for another 20 to 25 min, and this time was told I already used my reward. Again, that is not true either. I was put on hold again and a different agent picked up the phone and said my account was closed. Now, I feel like the representative dealing with me was really incompetent. Her name is Yvette (L163255). She didn't do her job correctly to help rectify my problem or gave me a solution but instead created an issue for me and gave me a run around with all sorts of reason why my reward didn't show on her end. She is also very argumentative and kept speaking over me, which didn't help the situation. I don't think Yvette is a good fit for being a customer service representative. She didn't know how evaluate the evidence that I gave her to come to a fair conclusion for the situation at hand. I believe she was frustrated with our issue and locked on to a statement that closed the conversation but failed at resolving the issue with a logical and reasonable explanation. Since we got nowhere with Yvette, we went down to the visitor center at your 59th Street Bloomingdale's store to seek more competent help. The lady at the desk helped us make a call to customer service and got somebody who actually discovered a reasonable explanation for my problem. It was discovered that some fraudulent activity had occurred on my account. Somebody used my reward points in Florida. I mentioned that I haven't been in Florida for years. This representative opened an investigation for us and said we would be notified in five business days and with a favorable outcome we would have an additional six months to us the points.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Bloomingdale's you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.