Purchased a WindTunnel Pro in March 2018 retractable cord broke and cord burnt up in several places after 2 months call Customer Care was referred to Tidewater Sew-Vac who kept my vacuum for 2 months they finally called me and say that the warranty was void because there was carpet powder in the vacuum and I told them I don't use carpet powder that I have wood floors in my home so I go pick the vacuum up take it as a loss and figured I would just have to wrap the cord around the neck because of the vacuum still worked the next day I go to use it and discover that Tidewater Sew-Vac cut the cord in half I called Hoover customer care and asked what I should do and they called the service center then returned my calls saying all they could do was give me 30% off the purchase of a new vacuum I told them that all I wanted was for Tidewater Sew-Vac to repair the cord that they cut in half. Customer service rep for Hoover was very rude to me saying that I abused the vacuum by running over the cord I told her that I vacuum with my right hand and hold the cord with the left and I did not run over the cord obviously there was a defect in the retractable cord compartment that frayed the cord like that. She also said I see that you were on the phone for over an hour with one of our reps earlier what do you want me to do and I told her that 45 minutes at that hour I was on hold! I was polite and patient while trying to resolve this and this is how I get treated by customer service at Hoover so now I'm out $179 and no vacuum how sad and shameful to treat a loyal customer for 30 years this way