If you love yours belongs and your moving investment, I would recommend STAY AWAY from Colonial Van Lines. I had a very good and friendly approach while in touch with James Coleman, a politely sales person, but it drastically changed when they sent my moving to the account manager Roxanne Hudson. Roxanne was very rude all the time, speaking fast and skipping words to distract from a full understanding of the agreements, but also when questioned acted very rudely; in addition, she did not answered emails, unless on her best interested, never to clarify doubts or take actions properly. In summary, the problems I have is listed below for your own judgment that you can deal with a company that will not provide support for the bellow: 1. The Statement "Bidding Fee" is not related to bidding or non-bidding price, they neither respected the 100% (bidding), or 110% (non-bidding). You fundamentally will pay per pound, just as simple as it. So, look for companies that go and quote in your location, avoid this SCAM. 2. Mrs. Dee Pettis called me several times, I recorded some that I attended in my computer, insistently enforcing an additional full-value insurance. I did it partially, and after I received information from www.movinginsurance.com, I notified Mrs. Pettis among others in the Colonial that the Driver should verify the condition of my TVs before and after moving; otherwise, the insurance would be automatically voided. Colonial crew and their third-party driver fully ignored it, I paid for a voided insurance. Mr. Robin (Colonial) said that if TVs were broken, I would be compensating by pounds only, and the Moving Insurance said that it is voided. I may not call it a SCAM, but certainly you must avoid this sort of incompetent company that allows you pay for something that will not be covered anyhow. 3. Aside of delays, after all my belongings were fully inside the truck, Onyx Driver (Mr. Williams) used an intimated way to say, “I used some extra wrapping here and there, you have to pay me, not to the company once it is between you and me, 350 USD by cash or check", we are ending on 150 USD of pure extorsion. I reported it to Colonial, and Colonial said that they are not responsible for their Drivers or partners, the driver said it was a Tip. How a tip would be during the loading, 150 USD for a tip? I questioned, and Mrs. Robin was not very polite in say that Colonial is not responsible for drivers and partners. You can still hire Colonial; would you be willing to be a victim of extorsion? No Colonial action on this? Would you put your family or yourself in risk based on this? Mr. Williams (Onyxx Movers) practice extorsion under Colonial brand, with no actions at all. 4. Among other problems, we had... a. Low Staff and unqualified, complaining all the time when delivery was upstairs. b. Onyxx had a crew that was throwing my sofa cushion downstairs, in a dirty floor. c. They were not able to delivery in total, they asked "using pressure" to help unload the truck. 9:30pm, no one from Colonial were available to support complains. Mr. Williams from Onyxx, said that if I would not help, they would need to charge more to return they after. d. Several boxes were not delivered upstairs, and just few labeled boxes in the right place, I asked them to move, and they asked for extra money to do it. Again, Colonial seems not responsible for partners. e. Mr. Williams (Driver) said that I should avoid brokers like Colonial Van Lines, and this moving could be done with him for less than a half that I paid. In summary, I would recommend to a friend to STAY AWAY from Colonial, worse moving experience I ever had, they trap your moving with high deposit, acting like a broker without previous notice, hire unqualified and mainly DISHONEST partners who after loading truck starting extorting extra money for unsolicited services, offering no warranty on their service or partners acting under their brand.