MICRO SIM IS JAMMED IN THE PHONE, I HAVE NEVER BEEN ABLE TO MAKE A CALL. I PURCHASED THIS IN NOV. 2019. AMAZON will not accept it and advised ME TO CONTACTED BLACKVIEW. I HAVE TRIED NUMEROUS TIMES, NO RESPONSE. I WILL PAY TO HAVE IT FIXED OR HAVE AN UPGRADE PURCHASE, I STILL HAVE FAITH N BLACKVIEW. PLEASE CONTACT ME. THANK YOU, JOSEPH SYMULESKI, User's recommendation: CAN NOT COMMENT YET, BLACKVIEW NEEDS TO CONTACT ME.