We purchased a Forest River "I-Pod" from Longview a couple of years ago. The sales man and sales staff were truly a pleasure to work with, but THAT'S where the love ends. We bought a $400 package from the service department salesperson that included a couple of chairs, toilet paper, wheel chocks, black water hose, blah, blah, blah. We explained we didn't need ANY more "damn" chairs, and they explained they could swap something of equal value. We agreed to a bathroom vent roof cover, and they'd put it on. PERFECT.....then bill came to $600 ! HOLD ON PARDNER ! "WELL...that includes the installation" Not on my watch. We argued for about 20 minutes, and I suggested we'd just cancel our purchase of the whole damn camper, and we'd be on our way. A service mgr finally came out, we explained everything, and he agreed to the initial price of $400. Several little interior items needed repair, that were never corr also. About 2 months later, the converter burned up, I called on Saturday morning, and they said to bring it right in, they'd get to work on it. I explained I'd need it by the following weekend,as we had reservations at a campsite. "NO PROBLEM". I immediately brought it right up and parked it in the lot. Tuesday I called on it. They said i needed to get a work order first. I explained AGAIN, they said theyd get right in it. WEDNESDAY, I called again, "We have to order the converter circuit board". "YOU DON'T HAVE ONE ON THE DAMN LOT YOU CAN TAKE, I NEED THE CAMPER". I ended up paying for overnight shipping for the board. After paying the bill, I noticed the battery, cover and strap were missing. ANOTHER arguing match ensued after they said that they wouldnt charge me for the cover strap. WTH...SERIOUSLY ? I've brought it back for a leak from the bump-out sink, WHICH I DO admit the young lad repaired in record time, BUT needless to say, (politely), I'd NEVER, EVER, bring a unit back to THAT service department if it were the last place on this God's green earth. I've had further repairs and the winterizing done by a nearby campground in East Hampton, Ct.