The website is hard to follow to order the proper item it is confusing . I called and it is impossible to talk to anyone, send emails no reply. I am sending my order back and telling my doctor not to advertise them in his office any longer. The text on the item is impossible to read, one needs a magnifying glass to read it. I finally got some one on the phone and she said that it was a final sale and that they couldn't give me a refund. So, I ask her if I could exchange it for another item that would accommodate the medical information that is need it in case of an emergency with my condition. She put me on hold and said she would talk to a supervisor . She came back and said no. I will continue with Better Business Bureau and start there. I am a 72 year old senior citizen retired and on a fix income. I want my money back!! And they can keep their product. Don't buy their product. save your money!!