Someone out there is probably getting a result based on my DNA. These folks obviously have poor control of the samples they receive. My sample showed as delivered and when questioned they only say can only confirm it was delivered and they have no idea beyond that. After exhaustive attempts to deal with them via e-mail (and given a ticket number 1710468) and then an over 45 minute attempt on the phone, they simply lied to me about e-mailing instructions on how to get a refund. This outfit seems more a scam than a service. If they can't control a sample after it is delivered to them how in the world can anyone have confidence that they are getting results from their sample. Further, once they have your money they will keep it.