My son Dmitriy Morozov had a ticket number [protected] from Zurich to Vancouver flight number LX 8010 on August 17 /2017... He was supposed to be met by a Swiss Air representative at Zurich, he had order for wheelchair assistance service/guide. He got lost because he did not get any help. Services were not provided. He got lost at the airport for long period of time. He is a person with disability, and Swiss Airline ignored his special request ordered before his flight. As a result I had to find another people in Zurich in order to find him, and had to pay to them 500 American Dollars . This kind of rude mistake should have never happened to any passenger. I claim to reimburse 500 dollar for private finding service, and 1000 for moral suffering as a compensation.