I purchased an echo from Amazon in December 2017. The item arrived at Borderlinx.com warehouse. I paid to release the package via DHL. The package did not move. When I checked with DHL they said that Borderlinx has not given them the package yet. After more than 2 months of back and forth with their useless support (that are outsourced and have no access to any kind of information in Borderlinx itself) they admitted that the package had gone missing. They suddenly went quiet and no matter how many times I followed up the support kept saying that they have escalated it to management and there was nothing they could do. They refuse to provide any contact information to anyone within the organisation for followup. I requested a full refund and they are still quiet. It is now closing in on the 3 month mark and I have not had any response from them. DO NOT USE THIS SERVICE. IT IS A FRAUD. They will not refund your money and they will not delivery on any promises they make. Their support is totally useless and you won't be able to get any kind of meaningful response.