1 Jan, 2018 → by ClaimboUser524123
lost package never received – not taken care of
4
Taken from Newegg claim #339625 Order a graphics card for $570 on their website approximately the third week of July. I kept track of the delivery status, and package was labeled as "delivered" a few days later and was not there. Notified Newegg immediately that day when I came home from work. Claim was generated, I was told the process would be 7-10 business days to get finalized. Longer than I anticipated, but so be it. I understand processes need to be followed in certain situations. The carrier contacted me a few days later, asked some questions(which I answered truthfully)and that was that. I contacted Newegg a couple of days later since I had not received any emails/correspondence from them. They said they were waiting for information from the carrier, would still be a couple of days. I have contacted them 2-3 times per weeks since, and every time I am told "still waiting for carrier". They also requested a police report be filed for the lost package. Now, I understand you want to cover the bases here, but the package was not stolen. It was lost in transit. There is a difference here. I did ask neighbors if they had seen anything just in case, and no one had. I had a package go missing with Amazon once, and it was not nearly the hassle this has been. They did not require anything additional than what I provided to Newegg, and it was taken care of in days. Not weeks. I also feel like my local police force has better things to do than worry about a package a third party carrier lost. Maybe that's just me. Anyway, 8/13 is here and I received an email saying they still are waiting for information from the carrier and still want a police report despite being told and knowing the package was not stolen. As a consumer this is highly unacceptable. I spent a lot of money for something I needed and did not get it, and no one has taken care of it. I feel like I am being accused of some wrongdoing by being put through weeks of waiting for something that may never happen. I will admit to some fault here, I should have done more research on having signatures for packages I guess. I thought a signature would be required on this item, I was wrong. The last time I bought anything from them was my last computer build in 2012, and I did not have any issues at all there. In fact, all my packages back then did have a signature requirement and I never requested one. Maybe the policy changed, I have no idea. Anyway, I will be sticking with Amazon Prime from now on since the service is outstanding and I will gladly pay more for said service. Paying less for aggravation is not something I enjoy. It's too bad, I really like Newegg. They have great prices, but if this is indicative of their service level then I will gladly move on. I hope no one else has had this issue, it is not fun to have that kind of money tied up into something for so long with no resolution.