On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw. Given COVID-19, I understand things like shipping may be delayed. I patiently waited until July 20 to send an email to customerservice@***.com: that said "Just wondering - I haven't received the order below - can you please let me know whether it has shipped, tracking number, and/or when I might expect it? Thank you!" I received no response. The next week I called; initial calls gave a "busy tone", no voicemail / waiting system. Tried again a few hours later and spoke to someone who said that they had recently moved their warehouse from California to Texas and that "my order had been missed by mistake". She said the item was in stock and would rush deliver it and send me an email with tracking info. No response. Called the next week, basically got the same story. Did this again a week later, same result. Did this yesterday, August 3rd - and same result. The person told me that the product I ordered has ~60 units in inventory and there's no reason it should be taking this long. I was promised that an email would be sent with status of order, etc. but nothing came. When I call, I am super friendly, not some angry customer that might *** off the person on the other end. I'm super frustrated and disappointed in this customer experience. User's recommendation: Shop somewhere else.