03/09/21: I have been filing my taxes with Tax Act since 2017. We are currently purchasing a home and needed the last 3 years of returns. One of my returns; for 2018 was lost. I stood on the phone for hours; sent from one center to the other. One tech support said it simply slipped through the cracks. The system did not save my return and there is nothing they can do about it. Not a letter/ email, nothing they could do to help me... to try going through the IRS (5-10 days) to find my returns. I feel like if I purchased through TaxAct it should be a secure place not only to file taxes but to save and view previous returns. If my tax return simple slipped through the cracks of the system, will it not happen again? -Lauren Garcia Username: taxes2017L