Im may 2018 records was asked by unum from doctoroffice for my std since i was pulled out of work due to medical conditon ..info was faxed by 3rd floor records dept when more info was requsted by Unum same info that was faxed in may was aakws for by june 26…i received confirmation from my Amazing doctor who went the extra mile by submitting a letter to Unum asking for them to reconsider opening my benefits baxk soi can receive my payments..Unum reps said they will reconsider it doctor office can provide fax confirmation from that time period..to make a over almost two month issue shorter it took multiple calls to office multiple messages threw mychart online si many promised call backs even manfer of office sent me a phone message that they sent send stuff from 3rdfl and that was incorrect info because it shows that orinally it was sent,.then 6fl advised they never received request untill 7/11 and that request would not have been honored by Unum so medical team deb advise me to contact Tanya(MA) team and tanya said thats the problem their not doing their job because it wasnt nothing much requested to send upstairs just office notes and debbie dept medical team could have fax because all i had during the time was office visits,when i talmedto debbie she sais she received the approved paper from my doctor to fax but it was no attahments besides that paper andtanya confirmed debbiw had to do was pull office notes out system ans fax....so the bottom line is they dropped the ball causing me to loose 4 weeks of pay and also when i come off leave job is going to bill me back for my insurance and dental for all unapproved time because of when my doctor approved info tobe sent it wasnt sent in time lastperson i spoke to shirly this past friday admitted it was alot going on around that time people was coming leaving vacations etc. ,.etc and i told her kindley thats still not my fault so i need my money back she saidahe will advise her manager and i had so many broken promises ,..i reached out to patient advocacy threw jefferson also jefferson legal team and contact complaint line left message., .All i want is whats owed to me that it im a single mother running household and im on the *** of loosing everthing i worked hard for and my medical conditions are getting worst because of all this goimg on.