I had a loss due to tornado damage and had to sig over my insurance check to Carrington. Once damage was completed I had to submit pictures to them as proof the work was done, fist I was told to send pictures to an independent inspector. I got a call several days later from the inspector telling me my case had been closed, Carrington never bothered to tell me protocol had changed which has caused a delay in getting the inspection completed and money dispursed, when I called Carrington, I was told "Oh you have to send the pictures to us which I did that same day. My inspection has now been completed at 94% but Carrington has not released the 94% for a total of over 20k of the insurance money they are still holding. I've sent several messages and left several messages with no response. As part of this, my contractor had to sign a lien waiver. My contractor is waiting to be paid and this company is refusing to update me on when I can expect to get a disbursement. User's recommendation: ABSOLUTELY NOT!