24 Jul, 2018 → by ClaimboUser424936
Longview will NEVER see me or anyone I know EVER!!!

1

Update by user Jul 25, 2018 No one should EVER visit this place. I have read other reviews on other sites that they screw people over. I read on BBB one complaint and the GM who wrote back to the complaint was very rude on the rebuttal. Original review posted by user Jul 24, 2018 Oh boy where do I start. My wife and I got to Longview on Saturday afternoon. We had been there a year or two ago. Last time we went, the gates were all open and you were able to walk around and tour the campers without a shadow (sales person) following you. But on Saturday they had all the gates closed so you had to go into the showroom to get into the lot. So we went into the showroom with our baby girl and instantly got bombarded by a sales person. Instead of just asking what we were looking for, he asked us to go into an office. Once in the office he started asked our names, what kind of camper we were looking for, what kind of car we drove so they could know the pulling capacity and I assume they would have asked more questions, but I stopped him and told him that we were just looking and were not ready to make those kind of commitments. Before we walked into the dealership, the first thing I told my wife is that I didn't want to get attacked by a sales person. I was hoping for just a fun day of looking at campers and dreaming of the day when we could buy one. So when the sales person bombarded us, I got irritated and told him that he should tell his bosses that the practice of attacking people the second they walk through the door is not the best business practice. So the sales person said he would share that with the boss and we walked out onto the lot to look at some campers. My wife has a permanent injury to her ankle and cannot walk the best, but she wanted to see the campers, so she slowly climbed the hill to the campers. The travel trailers were all the way to the other end of the lot, so she slowly but surely walked to the area of the travel trailers. We got to the travel trailers and looked in about 3 trailers when a sales person in a golf cart pulled up. He asked if anyone was helping us. We told him no, and that we didn't really need help because we were not ready to buy. He in turn told us that if we didn't have a sales person helping us, we could not look at the campers. My wife asked him "so in other words, if we don't have a sales person trailing us in and out of these campers, we can't look at them?" He said "We can't trust you to look through them, because we don't know if you will break something or not." So my wife promptly told him that we were out of there and that when we did have the money, we would NEVER be back there again. My wife gingerly walked back to the car. On the way back to the car, we had to walk through the showroom again. As we walked through I stuck my head into the sales manager/GM's office and said "Great business you have here. I would never spend a dime here!" out of frustration. The sales manager or GM then responded "Thanks for trying!" Is that the way they treat their customers? My wife and I ARE going to buy a camper, we are just saving up and Longview just lost a guaranteed customer. I am planning on telling EVERYONE we know not to go there and I can reach A LOT of people on social media. My wife and I visited 4 other RV dealers this weekend and ALL of them allowed us to go look at their campers without a sales person harassing us. We are going to pass on our bad experience to EVERYONE we can. We are going to make sure that NO ONE within shouting distance gives a penny to this horrible business. I would love to put Longview out of business because there are so many other companies that do things CORRECTLY. I hate seeing horrible companies be successful while good companies struggle and that is why I am sharing this review. My advice? Don't ever step foot on the the Longview lot. Go to Pete's RV about 5-10 minutes away. They might not have the selection, but they were BY FAR more professional and courteous.
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