On 27/03/2017, I bought a Longines stainless steel ladies watch with diamonds on it (ref L4.309.5.88.7 no 4544****) from your Perth store. The watch began to lose time at an increasing rate from March 2018 onwards. I returned the watch to the Perth store in December as it was by then losing far too much and too inconsistently to even guess the time. Even resetting it weekly was not satisfactory. From the Perth store, the watch was sent away to be repaired. It was returned to me in January 2019 and at that time I noticed it was gaining 20 seconds a day instead of losing. The rate of gain has increased rapidly so that now it is gaining approximately 3 minutes per day. This is entirely unacceptable.