I was ill so had spouse take 2 yr. old Yorkie to Pet Smart groomer on 8-25-20. Knew she was tangled as she was sick for prior appt. Groomer had spouse sign 2 forms. Instead of refusing to take care of dog &;; sending it home she went ahead & sheared long haired dog for which I pd. $3,000. I'm senior citizen & questionable if I will live long enough to see her hair long again. I was so furious I called the groomer & told her my opinion. Next day went back to see store mgr. I never received apology from store & only got money back when I asked for it. I've cancelled further appts. & unsubscribed from e-mail as I'm too furious to deal further with such an organization. User's recommendation: make sure your groomer understands instructions.