I have been locked out of my account for a week now. First I had a message that buying/selling was unabled as additional verification was necessary. This happened although I had traded several times before without any problem. I submitted the requested documents again and received an automated email informing that I was ready to go. But when I logged I was again asked to submit the same documents to verify my identity. This has now happened repeatedly. It is totally insane. I have contacted customer support but there has been no reply and it is unacceptable that my funds are inaccessible.