I am a returning customer of Booking.com and have never been so disgusted and belittled in my life. I went to visit in Carrolton, Texas and booked my room at a great rate with Booking based on the pictures that were on the site. However, only to arrive to a trash hole. The first room had food left in the refrigerator, the second room air did not work, then the third room had mold and curtains were deplorable. I complained to the staff and was told no one could accommodate me. I then returned from my visit only to find the elevator was not working and a friend with me had to use the stairs with a handicap condition. I requested extra towels to be told no one was working the counter so I need to come get them. Then to awake the next morning with no elevator and to have to drag my luggage down stairs with no front desk assistance. After speaking with someone at Booking, I was told to submit pictures and a valid complaint, to result in nothing but an I WILL GET BACK WITH YOU for about 2 weeks. When they finally got back with me, they offered me $20 dollars on a $90 stay. This outraged me and I felt as if they thought I went to stay for free when clearly I have used this company many times with no complaints. I plan to take this further....