Good Evening, I have reached out several times and received no call or email in response to my membership/classes. I paid ALOT of money and I would like someone to get back to me. Certain clubs are open and the franchise I signed up with is ignoring calls and emails and sent a rude email saying they are closed without addressing my concern. I need help getting in touch with someone! I am mot just throwing away my money. This is very unprofessional and bad business. I need this resolved please! Candace Munroe Hello, It has been 24-48 hrs and no one has gotten back to me regarding my package, my calls or emails. Again, I paid a lot of money for the package I purchased and I need to know how I can do my classes at another close location if eastchester changed or get my money back. I spoke to Carrie who used to work there and she is not sure why no one is answering or getting back to me as I have record of having a lot of lessons that I need to use that I was not able to use due to an injury. I also have via message that I could rest assure I would always have them to use when I healed. Can someone PLEASE get back to me. I got a rude response via email that was not very helpful and I need answers! Please see email below! Hello, IMPORTANT I got this rude email below and I need answers please. I paid a lot of money for a package and then I got injured. I initially tried a Groupon special and then signed up for a package. Shortly after I signed up I sustained a knee injury which made it hard for me to walk. I notified the location and spoke to 3 people. 2 women and 1 man who reassured me at different times that I was okay to delay starting until I was ready. I reached out to Carrie last and both on Facebook and via text, I was reassured many times that I could use my package at anytime and that they did and would not expire. I think the response I got to my email wad very dismissive, unapologetic and RUDE!!! I want my money back or my lessons in a new location nearby. I had dialogue with Carrie where I expressed my physical condition and provided regular updates and was repeatedly reassured. I reached out today because with things slowly opening back up and a partial work from home schedule, I was going to try to resume lessons and start my package. I would appreciate it legally. Please help. Those lessons I paid for were a lot of money. Thank you, Candace Munroe Begin forwarded message: Begin forwarded message: User's recommendation: Do not sign up!!! Dishonorable!!!