29 Oct, 2019 → by ClaimboUser671591
loan not paid

1

My name is Vignesh([protected]) and I work with Etisalat. For the last 4 years I have been a very loyal customer of ADCB and recently I have taken a buyout loan from your bank to settle by ADCB loan and credit card. I regret doing so now. After a long long struggle this process was completed over a period of 1.5 months whereas I was promised that this would be done within 15 days. Now after settlement of ADCB, there is still an amount of loan which needs to be credited back to my EI account. I have been following from 24th onwards when my Salary was credited directly to my Emirates Islamic account and the salary letter was also produced from my company (Etisalat) to your sales team. Now your call center claims that the credit amount shows "Inward Remittance" and not as Salary and hence the balance amount of MY LOAN not being credited to my account. I have checked with my company and they claim that the instruction to the central bank has gone as Salary from our end and it is the mistake of your bank of not considering this as Salary and mentioned as Inward Remittance. I have faced enough issues from your Bank even before I start transacting business with you. Your Sales team / call center (without having enough knowledge, Sorry to say this but your sales and customer care team actually speak different for a single query) have put me in so much of pain and follow up that I will be forced to write this to the The Central Bank if I don't get a reply and a solution within 24 hrs time. I still hope that this mail reaches the concerned person who can act upon closure of this. Thanks & Regards, Vignesh. C
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