My experience with L&L Travel was exceptionally bad. Not only was the tour guide (Fay) rude, disrespectful and arrogant she was in my opinion not very knowledgeable.The tour was poorly organised, the tour guide's English was so bad we had to ask the bus driver what was said by Fay when we stopped for a break. The charges were ridiculous. We were not allowed to go through a public national park because we hadn't paid a fee!!! We were even allowed to use the restroom on the bus!!!! We had to wait for the bus to stop somewhere! A"service fee" of $8 per day per person was requested in cash on top of the tour costs. This in fact was the guide's and driver's tips. It was a compulsory payment and not disclosed that it was their tips. Take Tours confirmed this. Once Fay took the money she departed the tour and another tour guide took her place. We were taken to L&L travel NY depot where we were told to get off the coach bus When we asked L&L travel how are we getting to Washington DC they said we will be given tickets to travel in a public bus to get there. When we expressed our disappointment of how we were just dumped on the sidewalk with our luggage theL&L travel rep got aggressive. We told L&L rep that we paid for coach yravel and not by public bus. The public bus from NY to Washington was dirty, unroadworthy and being driven by a very nasty driver who was driving over the speed limit in the rain and never informed us as to what was going on. On this bus with us were families with young children who like us were on holidays and touring with L&L travel. There was no regard for our safety whatsoever.