I have an old utility service on my property I have been trying to get disconnected so Ascension Parish Drainage can improve drainage across my property. On July 27th I called and waited on hold for 45 minutes to make an appointment. On July 30th I had an appointment to have it removed. After waiting all day and no one from Entergy arrived by 1600 hours I called and found they rescheduled me to the following Monday. I never received a called notifying of the reschedule. Monday came and the Entergy rep could not remove the line because he was not authorized to remove a transformer. Called and scheduled another appointment for Aug 13th. Waited all day and when no one arrived by 1600 hours I called and discovered I was again rescheduled for the following Monday. The operator put me on hold to see if she could get someone out that day. After being on hold for 15 minutes I was forwarded to the recorded survey. No call back to give me status. Very frustrating to sit at home for two days waiting just to find out my appointment was rescheduled. At a minimum, a phone call would be nice.