1 Jan, 2018 → by ClaimboUser432765
listing was misrepresented/unwilling to resolve issue
1
In March I aggressively bid on a solitaire diamond ring and won it. I took the ring to my local jeweler and had it reset into a new and more elaborate mounting. I also had it appraised. To my surprise and dismay, the color grade of the stone was J-K; the original EBTH listing said it was color grade F-G. I would never have bid on it had it been listed as a J-K color grade. I contacted EBTH by email early in May and have 57 pages of messages back and forth but still no resolution. Early on, EBTH requested a copy of my appraisal, which I sent to them. They told me I would have to send them the ring to have it re-evaluated by their gemologist. I suggested that, to be fair, it needed to be re-evaluated by an independent third-party gemologist (i.e., not affiliated with EBTH). They said they could not do that. I even told them I would be willing to split the cost of a third-party evaluation of their choosing. EBTH also said that they could only do the re-evaluation if I sent them the original mounting, which I no longer have.in addition, they said they would send me a prepaid UPS shipping label but could only insure it for about 1/8 it's appraised value, based on their agreement with UPS. I told them that I have a major investment in this ring and I'm not going to take the risk, and that they needed to figure out a way to insure it for the full appraised value if they wanted me to send them the ring. Basically, we are at a standstill because they said they cannot do anything if I "refuse" to send them the ring. However, they said they cannot do an evaluation without the original mounting. I was also told by an individual from EBTH who I spoke with on the phone today that, without the original mounting, they could not re-evaluate the stone. She used the example of trying to return a pair of pants to the store after they were altered. They are not taking any responsibility and are unwilling to have the ring re-evaluated by a third party.