I ordered this from a Facebook link and it was sent but it does not light up. I even changed batteries to see if that was it . Received this broken and each of the 6 times I have sent them an email or filled out one of their "tickets" all they do is send the generic email with FAQ and more links to again send a ticket. No one actually reading what I wrote. I will be posting on every dog site I belong to how bad this place is. Giant rip off company.