Lifetime fitness requires you to go into the gym in person to cancel your monthly subscription so when my daughter left for college and then called, apparently they didn't accept this as a cancellation so we were charged through the school year for her membership. I finally convinced someone they should let us cancel, but they still charged me for the following month (april) because I hadn't called within their 5 day policy so we get to pay for next month too!! How ridiculous! Whether its in their contract or not, this is just bad customer service. So I was charged for sept-april for a membership my daughter was 2000 miles away from and called to cancel. What a rip-off!!