I purchased the device for my 86 year old mother who lives in florida. After several months she does not want to use the device anymore. She has very bad knees and is in pain much of the time. She spends most of her time each day with my step father at the memory care facility and he is in the final stages of (7) alzheimer's. I do not want to continue to be forced to pay $70.00 per month for a device that is no longer being used. I feel like they are not being reasonable. I have paid for 15 months so far. So I asked them since my mother can no longer use the device can I transfer it over to another family memory who would be able to use the service. They said "appropriate" paperwork would have to be completed and I would have to purchase another 36 month contract and start all over. If the device can not be used I think it's reasonable to seek another family member rather than to be forced to pay for a device that's not doing anything. I feel i'm being taken advantage of at this point.