On 1/21/19 - call reference # [protected] with al (supervisor)#38046 I've used budget rent a car several times in the last year and the most recent rental was the most disappointing of it all. No exception was considered regardless of professional relationship. I had used my military discount for a 7day rental and was given an upgrade from a standard to a premium without disclosing details of daily rate change. I did not ask nor did I care for an upgrade, it was given because that's the standard according to al, everyone is offered the promotional upgrade as a courtesy. What's not offered to the consumers by budget rent a car policy is disclosing the increased daily rate for the upgrade and military discount does not apply. I was treated and had medical concerns in addition to the excessive amount of rain from 1/14/19-1/16/19 in la, that delayed me from returning the rental on time. Rental was returned on the 16th and I anticipated the additional daily rate that was agreed upon with the military discount. The gentleman that checked the rental when I had returned it, confirmed my rate was $27/day, estimated up to $60 for 2 extra days. My rental was $268, additional charge of 2 days was $330 but the charge on my card was $422. Those details should have been transparent at the time of rental and returned. Not a surprise. I would like to continue as budget's business customer with a reasonable resolution, apply my military discount to the 2 extra days please for an estimated $100 refund. Thank you for your time and I look forward to your response. Addy